COVID-19 Public Notice

To all our valued customers,

Our philosophy as a business is to approach this situation with empathy and urgency. Bioneck’s top priority is the health and safety of our customers and of the communities we serve.

We’re currently receiving an above average volume of orders and inquiries due to an increase in product demand. However, with the situation we have, our supply chain and third party logistic providers are highly affected as well.


Please be aware that delays in reponse and deliveries are inevitable at this time. We try our best to deliver the best service as much as we can to accomodate everyone.


We humbly ask for your understanding and kindly please allow 2 weeks for orders to be delivered during this extraordinary time.


Rest assured, our team is working hard to produce and ship the top-quality product to you as quickly as possibly can. Your patience is greatly appreciated.
We know that everybody’s circumstances are different, and if you have suggestions for how we can better support you, please let us know by emailing [email protected] or simply by filling our contact form. Our executive team will read every message we get. We promise to listen to your concerns, learn from your feedback, and continually look for ways for all of us to navigate this situation with empathy.

Stay safe and stay healthy

FAQ's

Yes. 3D floating metal patch design is used in this neck massager. The silicone base makes the metal patch floating at 360 degrees, which can automatically adjust and fit the neck size of different populations.

Not include a knee replacement. The knee joint is too far away from the neck for our product to affect the metal object that far away.

Sile offer total 15 different massage intensity and 3 massage modes for you to choose from. Choice depends on your sensitivity to the stimulus and muscle stiffness.

The unit itself makes no noise, The only thing that is loud is the remote control that beeps pretty loud when you push the buttons to turn on the heat and to increase intensity.

Sile only need 2 hours tu fully charge, with a fully charged battery, you can have a daily 15 minutes massage for about 30 days.

  • Delivery in the US typically takes between 5 – 7 business days, dependings on the shipping adress and the closest fulfillment center.
  • For othe coutries, delivery may take up to 25 days depending on the location and the services provided in that countrie.

We are based in Montreal, QC,CA.  but our inventory is spread across international fulfillment centers in order to reduce transit times.

Orders will be automatically shipped from the nearest Fulfillment center to your shipping adress.

Our warehouses are located in the US, China, Australia, UK.

For example : Orders submitted to be delivered in the US, will be shipped from the US with USPS.

Yes, we currently deliver to all countries except for the following:

  • North Korea
  • Cuba
  • Iran
  • Sudan
  • Syria

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Sile™ - The Ultimate Smart Neck Massager
Sile™ - The Ultimate Smart Neck Massager

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